Privacy policy
Privacy Policy
Last updated: December 26, 2025
XPOMUSIC values your privacy and is committed to protecting your personal information. This Privacy Policy explains how XPOMUSIC, operated under the trade name M/S Exponential Inc, collects, uses, stores, and shares your personal information when you visit or make a purchase from https://xpomusic.com or otherwise interact with our services.
XPOMUSIC uses Shopify to power its online store. Shopify provides the ecommerce platform that allows us to sell our products and services to you.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here.
If there is any conflict between this Privacy Policy and our Terms and Conditions, this Privacy Policy will govern with respect to personal data handling.
1. Personal Information We Collect
When we refer to “personal information,” we mean information that can identify you directly or indirectly.
Depending on how you interact with our website, we may collect the following types of personal information:
Contact Information
Your name, billing address, shipping address, phone number, and email address.
Order and Transaction Information
Products viewed, added to cart, purchased, returned, exchanged, or cancelled, order history, and transaction details.
Payment Information
Payment method details and transaction confirmation. XPOMUSIC does not store your card or banking details. Payments are securely processed by third-party payment gateways.
Account Information
Username, password, preferences, and account settings if you create an account.
Communications
Messages, emails, or information you provide when contacting customer support or communicating with us.
Device and Usage Information
IP address, browser type, device identifiers, cookies, and information about how you navigate and use the website.
2. Sources of Personal Information
We collect personal information from the following sources:
• Directly from you when you place an order, create an account, or contact us
• Automatically through cookies and similar technologies when you browse our website
• From Shopify and other service providers who assist in operating our store
• From logistics, payment, analytics, and marketing partners where permitted by law
3. How We Use Your Personal Information
We use your personal information for the following purposes:
Providing and Improving Services
To process orders, payments, deliveries, returns, replacements, customer support requests, account management, and to improve website functionality and user experience.
Personalization
To remember your preferences, recommend products, and tailor content based on your interactions with the website.
Marketing and Communication
To send order updates, service notifications, promotional emails, and offers. You may opt out of marketing communications at any time.
Security and Fraud Prevention
To protect accounts, prevent fraudulent transactions, ensure platform security, and comply with legal obligations.
Legal and Regulatory Compliance
To comply with applicable Indian laws, government requests, legal processes, and to enforce our policies.
4. Sharing of Personal Information
We may share your personal information only when necessary and for legitimate purposes, including:
• With Shopify and its infrastructure partners to operate the online store
• With payment gateways, shipping partners, and logistics providers to fulfill orders
• With analytics and marketing service providers to improve performance and outreach
• When required by law, court order, or government authority
• In connection with a business restructuring, merger, or transfer of assets
All third-party service providers are required to protect your information and use it only for the intended purpose.
5. Shopify and Platform Data
Our store is hosted on Shopify. Shopify collects and processes certain personal information to enable store functionality, analytics, payments, and security.
Your information may be processed on servers located outside India as part of Shopify’s global infrastructure. Shopify applies industry-standard safeguards to protect your data.
You can learn more about Shopify’s privacy practices at:
https://privacy.shopify.com
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Enable essential website functionality
• Remember preferences
• Analyze traffic and usage patterns
• Improve marketing effectiveness
You may manage or disable cookies through your browser settings. Some features of the website may not function properly without cookies.
7. Children’s Privacy
XPOMUSIC’s services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors. If a parent or guardian believes a child has provided personal data, they may contact us to request deletion.
8. Data Security and Retention
We take reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
Personal information is retained only as long as necessary to:
• Fulfill orders and services
• Maintain accounts
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
9. Your Rights
Under applicable Indian data protection laws, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of personal data where legally permitted
• Withdraw consent for marketing communications
Requests can be made by contacting us using the details below. We may need to verify your identity before fulfilling requests.
10. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
Updates will be posted on this page with a revised “Last updated” date.
12. Contact Information
For questions, concerns, or requests related to this Privacy Policy or your personal data, contact:
XPOMUSIC
Operated by M/S Exponential Inc
Address: M.G. Solutions Building, Lachitnagar, Ulubari, Guwahati, Assam, 781007, India
Email: support@xpomusic.com
Phone or WhatsApp: +91 98765 43210
Business Hours: Monday to Saturday, 10 AM to 7 PM IST