Refund policy
Return and Refund Policy
At XPOMUSIC, we are committed to delivering quality musical instruments and audio equipment. If you are not satisfied with your purchase, this Return and Refund Policy outlines the conditions under which returns, replacements, or refunds may be requested.
This policy applies to all purchases made through https://xpomusic.com.
1. Eligibility for Returns
A return or replacement request may be raised if:
• The product is damaged during transit
• The product received is defective
• The product received is incorrect or does not match the order
• The product has a manufacturing defect
Requests must be initiated within 48 hours of delivery.
2. Conditions for Return
To be eligible for a return or replacement:
• The product must be unused and uninstalled
• Original packaging, manuals, accessories, and invoice must be intact
• The product must be in resaleable condition
• Serial numbers, tags, and seals must not be tampered with
Products failing to meet these conditions may not be accepted.
3. Non-Returnable Items
The following items are not eligible for return or refund unless received damaged or defective:
• Consumables such as strings, reeds, cables, batteries, and accessories
• Items once opened and used
• Customized or special-order products
• Software, digital downloads, or bundled activation codes
• Clearance or discounted items marked as non-returnable
4. How to Request a Return
To initiate a return or replacement, please contact us at:
Email: support@xpomusic.com
Include the following details:
• Order number
• Product name
• Reason for return
• Clear images or video showing the issue
• Unboxing video may be requested for transit damage claims
Return requests without adequate proof may be declined.
5. Inspection and Approval
Once the product is received, it will be inspected by our team or the authorized service partner.
Approval or rejection of the return will be communicated within a reasonable timeframe after inspection.
XPOMUSIC reserves the right to reject returns that do not comply with this policy.
6. Refund Process
Refunds are applicable only after return approval.
• Refunds will be processed to the original payment method
• Processing time may take 7 to 10 business days after approval
• Shipping or handling charges are non-refundable unless the return is due to our error
For Cash on Delivery orders, refunds may be processed via bank transfer after collecting account details.
7. Replacement Policy
If eligible, replacements will be shipped after the returned product passes inspection.
Replacement delivery timelines depend on product availability and location.
If a replacement is not available, a refund will be issued.
8. Warranty-Related Issues
Issues covered under manufacturer warranty should be addressed through authorized service centers.
XPOMUSIC does not offer on-site warranty service unless explicitly stated on the product page.
9. Return Shipping
• For damaged, defective, or incorrect products, return pickup may be arranged
• For other approved returns, customers may be required to ship the product to the designated return address
• Products damaged due to improper packaging during return transit may not be eligible for refund
10. Order Cancellation
Orders once shipped cannot be cancelled.
Cancellations before shipment may be allowed at XPOMUSIC’s discretion.
11. Policy Abuse
XPOMUSIC reserves the right to refuse service or restrict returns for customers who repeatedly misuse the return policy.
12. Governing Law
This policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall fall under the jurisdiction of courts in Guwahati, Assam, India.
13. Contact Information
For return or refund assistance, contact:
XPOMUSIC
Operated by M/S Exponential Inc
Email: support@xpomusic.com
Phone or WhatsApp: +91 98765 43210
Business Hours: Monday to Saturday, 10 AM to 7 PM IST
Location: Guwahati, Assam, India