Terms of service
Terms and Conditions
Welcome to XPOMUSIC. These Terms and Conditions govern your access to and use of the website https://xpomusic.com and all services, products, and features offered through it.
By accessing, browsing, or making a purchase on this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must discontinue use of the website.
1. Business Identity
XPOMUSIC is a brand operated under the registered trade name M/S Exponential Inc, a legally registered business based in Guwahati, Assam, India. The business is engaged in the retail and online sale of musical instruments, professional audio equipment, accessories, and related products.
All business operations are carried out in accordance with applicable Indian laws and regulations.
2. Eligibility to Use
You must be at least 18 years of age to independently use this website or place orders. Users below 18 years of age may access the website only under parental or legal guardian supervision.
By using this website, you confirm that all information provided by you is true, accurate, and complete.
3. User Accounts
Certain features may require account registration. You are responsible for maintaining the confidentiality of your account credentials and all activities carried out through your account.
XPOMUSIC reserves the right to suspend or terminate accounts found to be providing false information, violating these Terms, or engaging in fraudulent or abusive behavior.
4. Product Information and Availability
All product descriptions, specifications, images, and prices are displayed to the best of our knowledge. Minor variations may occur due to manufacturer updates or display limitations.
Product availability is subject to stock and supplier availability. XPOMUSIC reserves the right to modify, discontinue, or limit product quantities without prior notice.
5. Pricing and Payments
All prices are listed in Indian Rupees. Applicable taxes and charges are displayed during checkout.
XPOMUSIC reserves the right to correct pricing errors and cancel orders placed at incorrect prices even after order confirmation.
Payments are securely processed through authorized third-party payment gateways. XPOMUSIC does not store or have access to customer card or banking information.
6. Order Acceptance and Cancellation
Placing an order constitutes an offer to purchase. Orders are confirmed only after successful payment and order confirmation notification.
XPOMUSIC reserves the right to cancel or refuse orders due to stock issues, pricing discrepancies, payment failures, or suspected unauthorized transactions.
7. Shipping and Delivery
Shipping charges, timelines, and eligibility for free shipping vary based on product category, delivery location, and order value.
Delivery timelines provided are estimates and may be impacted by courier delays, weather conditions, or regional restrictions beyond our control.
8. Returns, Refunds, and Replacements
Returns and refunds are governed by the Return and Refund Policy available on the website.
Products must be returned unused, in original condition, with original packaging and invoice, unless stated otherwise in the policy.
Certain products may be non-returnable due to hygiene, safety, or usage considerations.
9. Warranty and After-Sales Support
Most products sold on XPOMUSIC are covered by manufacturer warranties. Warranty terms vary by brand and product.
XPOMUSIC does not provide independent warranties unless explicitly mentioned. Customers are required to contact authorized service centers for warranty claims.
10. Promotions and Offers
Discounts, promotional campaigns, first-order offers, and coupon codes are subject to specific terms, conditions, and validity periods.
XPOMUSIC reserves the right to modify or withdraw promotions at its discretion without prior notice.
11. User Conduct
Users agree not to engage in any activity that disrupts, damages, or compromises the website, its systems, or other users.
Unauthorized access attempts, misuse of promotions, uploading harmful content, or unlawful activity are strictly prohibited.
12. Intellectual Property
All website content including text, product images, logos, graphics, and layout are the intellectual property of XPOMUSIC or its licensors.
Content may not be reproduced, distributed, or used for commercial purposes without prior written permission.
13. Limitation of Liability
XPOMUSIC shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or purchased products.
Any liability shall be limited to the value of the product purchased.
14. Indemnification
You agree to indemnify and hold XPOMUSIC and M/S Exponential Inc harmless from any claims, losses, damages, or expenses arising out of your breach of these Terms or misuse of the website.
15. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Guwahati, Assam, India.
16. Changes to Terms
XPOMUSIC reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website after changes are published constitutes acceptance of the revised terms.
17. Contact Information
For any questions or legal notices related to these Terms and Conditions, please contact:
Email: support@xpomusic.com
Phone or WhatsApp: +91 98765 43210
Business Hours: Monday to Saturday, 10 AM to 7 PM IST
Business Location: Guwahati, Assam, India