Shipping policy
Shipping Policy
At XPOMUSIC, we aim to ensure safe, timely, and reliable delivery of musical instruments and audio equipment across India. This Shipping Policy explains how orders are processed, shipped, and delivered.
This policy applies to all purchases made on https://xpomusic.com.
1. Shipping Coverage
XPOMUSIC currently ships orders across most serviceable locations within India. Delivery availability depends on courier service coverage and product-specific shipping restrictions.
Certain remote or restricted locations may require additional delivery time or may not be serviceable.
2. Order Processing Time
• Orders are typically processed within 1 to 3 business days after payment confirmation
• Orders placed on Sundays or public holidays are processed on the next working day
• Order processing includes verification, quality checks, and secure packaging
Processing time does not include shipping transit time.
3. Shipping Charges
• Shipping charges, if applicable, are calculated at checkout
• Free shipping may be offered on eligible orders as displayed on the website
• Shipping charges vary based on product size, weight, and delivery location
Any promotional free shipping offers are subject to specific terms.
4. Delivery Timelines
Estimated delivery timelines are as follows:
• Metro and major cities: 3 to 7 business days
• Other cities and towns: 5 to 10 business days
• Remote or difficult-to-access areas: 7 to 14 business days
Delivery timelines are indicative and may vary due to courier delays, weather conditions, or unforeseen logistical issues.
5. Courier Partners
XPOMUSIC uses reliable third-party courier and logistics partners to fulfill deliveries. Courier selection is based on serviceability, product type, and destination.
XPOMUSIC is not responsible for delays caused by courier partners once the shipment is handed over.
6. Shipment Tracking
Once your order is shipped, tracking details will be shared via email or SMS, where available.
Customers are encouraged to monitor shipment progress using the tracking information provided.
7. Delivery Attempts
Courier partners typically make multiple delivery attempts.
If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to us. In such cases, additional shipping charges may apply for re-delivery.
8. Address Accuracy
Customers are responsible for providing accurate and complete delivery addresses.
XPOMUSIC shall not be liable for delivery delays or failures caused by incorrect or incomplete address details.
9. Packaging and Handling
All products are securely packaged to minimize transit damage.
Customers are advised to inspect the package at the time of delivery and report visible damage immediately.
For damage claims, an unboxing video may be required as proof.
10. Split Shipments
In certain cases, orders containing multiple items may be shipped separately based on availability or packaging requirements.
There will be no additional shipping charge for split shipments unless stated otherwise.
11. Delivery Confirmation
Delivery is considered complete once the product is handed over to the customer or an authorized recipient at the delivery address.
XPOMUSIC shall not be responsible for loss or damage after successful delivery confirmation.
12. Shipping Delays and Force Majeure
XPOMUSIC shall not be held liable for shipping delays caused by events beyond reasonable control, including natural disasters, strikes, government restrictions, or transport disruptions.
13. Governing Law and Jurisdiction
This Shipping Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Guwahati, Assam, India.
14. Contact Information
For shipping-related queries, please contact:
XPOMUSIC
Operated by M/S Exponential Inc
Email: support@xpomusic.com
Phone or WhatsApp: +91 98765 43210
Business Hours: Monday to Saturday, 10 AM to 7 PM IST
Location: Guwahati, Assam, India